Hoverboard Returns and Shipping Policy
Vecaro offers FREE standard shipping on all orders. Please allow 5-10 business days for your hoverboard to arrive. All orders made before 3 PM Pacific Time Monday-Friday will be shipped out that same day. All orders made after 3 PM will be shipped out the following business day. Shipping and billing must match when order is placed. For security reasons Vecaro DOES NOT SHIP TO DIFFERENT BILLING AND SHIPPING addresses without ID verification.
Vecaro products are satisfaction guaranteed and may be returned within 15 days of delivery date. After the 15 days are up, only the one year warranty applies and returns are no longer accepted. Returns are subject to a 20% restocking fee. Refunds will be made through paypal to the original purchaser . All returns must be in original condiditon (no scratches, dents, wear and tear) and include the original packaging with all parts inside. Only items purchased from www.vecarolifestyle.com can be accepted for return. Vecaro purchases from our authorized dealers cannot be returned through our website, you must discuss the return with your local shop. Shipping fees must be paid by customer on all returns.
To process a return, please pack the item(s) securely in the original product packaging. Please email firstname.lastname@example.org with pictures of the hoverboard, all accessories and original packaging so we can view and accept your return. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid. It is recommended to ship via UPS Ground. Once we accept your return and you have shipped your item(s) email us the Return Tracking Number of your return package so we can monitor your delivery status. Items must be returned within 15 days of delivery.
*Please note that claims without photos of merchandise will not be accepted.
For any questions or concerns please email email@example.com
CUSTOMER SERVICE REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY FROM 9AM TO 5PM PCT.