Recall

March 23, 2017

In cooperation with the U.S. Consumer Product Safety Commission, Vecaro is voluntarily recalling its Glide65, Drift8, and Trek10 self-balancing scooter, also known as a hoverboard.

Product Description: Vecaro Hoverboards purchased at any time during November 2015 through November 2016 that have model number Glide 65, Drift 8 or Trek 10 the hoverboard, sold by Vecaro LifeStyle. The products have two wheels, one at either end of a platform and are powered by lithium ion battery packs. Vecaro hoverboards have the name “Vecaro” printed on the front outer casing. They came in a variety of colors.

The Vecaro Hoverboards subject to recall were sold at retail stores nationwide and online at VecaroLifeStyle.com

Potential Hazard: The lithium-ion battery packs in the Vecaro Hoverboards may overheat, posing a fire hazard.

Remedy: Customers, who purchased a Vecaro Hoverboard at any time during November 2015 through November 2016, should immediately discontinue use and choose one of the following remedies:

  1. Repair: Return the unit to Vecaro. Vecaro will install a new battery pack to replace the defective battery pack and return the unit.
  2. Credit: Return the unit to Vecaro. Upon receipt of the unit, Vecaro will issue you a credit of $200 to be used towards the online purchase of a new UL 2272 Certified Vecaro Glide65. The credit will be valid until December 31, 2017.

Vecaro will cover all shipping costs for either option by sending a pre-paid shipping label. If your hoverboard is covered by this Corrective Action Plan, we will provide you with instructions on how to send your hoverboard back.

Please be advised that this process may take between 8-12 weeks to complete.

Consumer Contact: Vecaro toll-free at 1-855-637-4061 from 9am-5pm PST Monday through Friday